Customer Success Manager - International, Mid-Market (Payroll & HR)

Location: Glasgow, UK or Málaga, Spain

Company

hirify.global provides payroll and HR services covering the employee journey, with offices across Europe and Mauritius.

What you will do

• Manage a portfolio of complex international mid-market customers.
• Lead monthly customer governance and report performance against contractual SLAs and KPIs.
• Own customer relationships, service performance, priorities, challenges, and agreed actions.
• Oversee service delivery and contractual commitments, including invoicing, service transitions, and customer terminations.
• Drive retention and identify relevant upsell and cross-sell opportunities.
• Coordinate complex customer environments with hirify.global teams, partners, and stakeholders across countries and services.

Requirements

• Experience managing complex B2B customers in Customer Success, Service Delivery, Account Management, or a comparable role.
• Experience supporting international or multi-country customers.
• Experience leading structured service or business reviews with senior customer stakeholders.
• Strong understanding of contractual SLAs and KPIs, with the ability to turn performance data into clear customer conversations.
• Customer-focused and commercial approach, including experience supporting retention and account growth.
• Experience in an integrated HR, payroll, SaaS, technology, or managed-services environment.
• Strong planning, communication, and stakeholder-management skills in an international environment.

Nice to have

• Knowledge of international payroll or HR services.
• Familiarity with HRIS or workforce solutions such as Dayforce or Protime Time & Attendance.
• Experience using MyServicePoint or a comparable service-management platform.
• Knowledge of FLO PRO, other hirify.global solutions, or Lean continuous-improvement methods.

Culture & Benefits

• Flexible working that supports collaboration and autonomy.
• Learning and development opportunities.
• Career growth within an international payroll and HR organisation.
• Exposure to high-complexity international customers, integrations, and services.
• Collaborative international team working across Málaga and Glasgow.