Customer Success Manager (DACH)

Location: Remote, United Kingdom

Company

Provides proprietary automotive data, advanced analytics, industry expertise, and workflows that connect insight to action for customers across North America, Europe, and Australia.

What you will do

• Lead the DACH Customer Success team of 7 full-time Customer Success Executives and 2 part-time team members.
• Act as a player-manager by combining team leadership with direct ownership of a customer portfolio.
• Manage strategic customer relationships and drive retention, adoption, satisfaction, and commercial growth.
• Develop and empower the team while improving post-sale customer lifecycle processes.
• Support commercial initiatives and deliver an exceptional customer experience across Germany, Austria, and Switzerland.
• Work with the Director of Customer Success to connect strategy with hands-on execution and data-driven decision-making.

Requirements

• Significant experience in Customer Success, Account Management, Client Services, or a related post-sale role in a B2B data, analytics, SaaS, technology, or information-services business.
• Proven record of improving customer retention, adoption, satisfaction, and commercial growth.
• Understanding of data products and data quality, coverage, delivery, licensing, integration, privacy, and governance.
• Degree or equivalent professional experience.
• Spoken and written English and German are required.
• Must be legally authorized to work in the country where employment is offered.

Nice to have

• Relevant customer success, data, or leadership qualifications.
• Experience leading and developing a customer-facing team across multiple markets.

Culture & Benefits

• Virtual-first work environment with flexible work arrangements.
• Learning and development opportunities.
• Culture centered on customer success, innovation, collaboration, data, execution, accountability, trust, and integrity.
• Employment sponsorship is not provided for this position.

Hiring process

• Apply through the official careers site or selected trusted job boards.
• Official recruitment communication comes from email addresses ending in @jdpower.com or @jdpa.com.