Senior Customer Success Manager - Legal

Location: London, England, United Kingdom

Company

hirify.global provides credit intelligence, data, and analytics used by professionals in hedge funds, investment banking, management consulting, and law firms.

What you will do

• Manage a portfolio of existing AmLaw 100 and Magic Circle law-firm accounts, understanding business drivers and goals.
• Drive product usage, adoption, retention, and portfolio growth by educating subscribers, supporting workflows, gathering feedback, and sharing product updates.
• Build relationships with client stakeholders, expand relevant contact networks, and become a trusted partner for legal-sector needs.
• Monitor account KPIs and plan outreach through email, phone, and in-person meetings.
• Partner with Account Managers and Sales on account plans, trials, cross-sell and upsell opportunities.
• Represent customer needs across sales, editorial, product, and technology teams while mentoring Customer Success colleagues globally.

Requirements

• 8+ years of experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Self-starter with a diligent, organized, and adaptable approach.

Nice to have

• Experience in financial services and/or working with corporate law firms.

Culture & Benefits

• Values include being action oriented, customer focused, an effective team player, and driven to excel.
• Health benefits, matched 401k and pension plans, PTO, and generous parental leave.
• Gym subsidies, educational reimbursement for career development, and recognition programs.
• Inclusive and diverse workplace with equal employment opportunities.