Senior Account Representative (FX)

Location: Milan, Italy

Company

hirify.global provides technology-led commercial payment solutions, specializing in foreign exchange, risk, compliance, and international payments for more than 26,000 customers across 200 countries and territories.

What you will do

• Manage a portfolio of SME and corporate customers across Italy and maintain relationships with key stakeholders.
• Conduct customer reviews, handle enquiries, support retention and renewals, and resolve or escalate issues.
• Identify upsell, cross-sell, referral, and account expansion opportunities in partnership with sales and business development teams.
• Coordinate with Customer Care, Compliance, Credit, Operations, Finance, Implementation, and external partners to deliver services and support adoption.
• Monitor account performance, customer activity, forecasts, renewals, service utilization, and CRM data.
• Track FX market and regulatory developments and use FX derivatives such as FWD, Flexi, and Options in customer discussions.

Requirements

• Bachelor’s degree in Business, Finance, or a related field, or an equivalent combination of education and experience.
• 3–5 years of experience in account management, customer success, relationship management, sales, or a related customer-facing role.
• Strong knowledge of FX products and markets.
• Experience building customer relationships across multiple stakeholder groups and supporting retention, renewals, or account growth.
• Strong communication, presentation, interpersonal, problem-solving, organizational, and attention-to-detail skills.
• Ability to manage multiple priorities and work independently in a remote environment.

Nice to have

• Experience working across different European markets, cultures, and business environments.

Culture & Benefits

• Competitive salary and performance-based bonus opportunity.
• Career growth and development opportunities in a global organization.
• Comprehensive corporate benefits.
• Flexible and collaborative working environment.
• Inclusive culture with employees from diverse backgrounds and more than 20 countries.