Product Support Operations Representative

Location: Singapore, Singapore; onsite five days a week. The role partners with CAT dealers across Southeast Asia and requires travel of up to 30%.

Company

hirify.global manufactures construction and mining equipment, engines, industrial gas turbines, and diesel-electric locomotives, supported by a global dealer network.

What you will do

• Lead initiatives that improve dealer capabilities, capacity, profitability, service excellence, and distribution capabilities.
• Support the implementation of Services Commitment and other product support operations initiatives.
• Identify and deliver service operations, process improvement, safety, warranty, and dealer effectiveness solutions.
• Work with dealers, customers, and hirify.global personnel to analyze challenges and develop solutions.
• Advise dealers on facilities, tooling, systems, business planning, and human performance improvements.
• Support the rollout of products, parts, customer service agreements, and other service solutions while incorporating industry, technology, and digital advancements.

Requirements

• Customer focus and service excellence.
• Problem-solving, project management, decision-making, and critical-thinking skills.
• Consulting and change-management capability.
• Analytical skills to interpret data and drive actions.
• Effective communication and negotiation skills.
• Prior experience in field assignments, engineering or product-support roles, or dealer-facing positions is beneficial.

Culture & Benefits

• Additional learning and development programs support technical, business, commercial, and professional growth.
• Benefits include day-one benefits, potential variable bonus, paid annual leave, flexi leave, medical coverage, and insurance, prorated based on the hire date.
• International assignment and relocation are not available.
• Employment visa sponsorship is not available for candidates who currently or in the future require it.

Hiring process

• Apply using an English version of your CV.
• Monitor the email associated with the application, including the junk or spam folder, and use the candidate login on the careers website for status updates.