Director, APAC Customer Support

Location: Singapore, Singapore; expected to work in the office 5 days a week. Limited corporate travel to remote offices or business meetings and events may be required.

Company

hirify.global, a Morningstar company, provides financial market data and supports customers through a collaborative, learning-oriented environment.

What you will do

• Lead APAC Customer Support Managers in achieving global SLA goals and improving workflow efficiency.
• Set regional support, hiring, headcount, compensation, scheduling, onboarding, and training strategies.
• Coach managers through regular 1:1s, performance reviews, and career development.
• Escalate and coordinate resolutions for critical client questions and issues.
• Partner with global support and business operations leaders on financial market and product training.
• Collaborate with Product, Data Operations, and other departments on feedback, process improvements, and strategic projects.

Requirements

• Bachelor’s degree, preferably in Business Administration or a related field.
• 5+ years of professional management or team lead experience, ideally in Customer Support or Operations.
• Must be authorized to work in Singapore without visa sponsorship now or in the future.

Nice to have

• Experience optimizing workflows in a real-time, fast-paced environment.
• Proficiency with Salesforce or a similar CRM.
• Excellent verbal and written communication skills with strong attention to detail.
• Client-first attitude and enthusiasm for customer engagement.
• Interest in financial markets or services, especially private equity and venture capital.
• Strong urgency, prioritization, and results-delivery skills while handling high call volumes and project work in parallel.
• Comfort engaging with diverse customers and collaborating as a team player.
• Knowledge of Microsoft Office, including Outlook and Word.

Culture & Benefits

• In-person collaboration in a standard office setting; ongoing PC and phone use is required.
• Private medical and life insurance, plus medical wellness incentives.
• Parental leave, education subsidies, training programs, vacation, sick, and volunteer days.
• Employee resource groups, company events, referral bonuses, and quarterly team-building events.
• Retirement contributions through CPF and a shared-ownership employee stock program.