Desk Side Support Technician

Location: Montreal, Quebec, Canada; in-person work required

Company

hirify.global runs and modernizes mission-critical technology systems for leading businesses, using technology and AI-powered insight to support business progress.

What you will do

• Provide Level 2 hands-on and remote support for desktops, laptops, docking stations, monitors, printers, peripherals, and executive users.
• Execute workstation imaging, software deployments, asset management, hardware refreshes, and device lifecycle activities.
• Diagnose and resolve hardware, Windows operating system, VPN, network connectivity, and Microsoft 365 issues, including Outlook, Teams, OneDrive, and Office applications.
• Lead office moves, desk setups, cable management, workstation standardization, and physical equipment installations.
• Collaborate with internal hirify.global teams and Microsoft alliance partners, escalating specialized issues and documenting tickets against SLA and XLA targets.
• Uphold IT security and data compliance policies while identifying modernization, automation, workflow optimization, and cost-saving opportunities.

Requirements

• At least 5 years of hands-on IT support experience in an enterprise or customer-facing corporate environment.
• Proven administration experience supporting Windows 10 and Windows 11 enterprise environments.
• Hands-on experience administering and supporting the Microsoft 365 suite.
• Strong experience with hardware diagnostics and repair, remote management tools, peripheral and printer troubleshooting, and imaging/deployment platforms.
• Exceptional verbal, written, and interpersonal communication skills across in-person, phone, and written channels.
• Fluency in French and knowledge of English are required for regular work with stakeholders in other Canadian provinces, the United States, and internationally.
• Ability to lift, carry, and move IT hardware and objects weighing up to 20 lbs (9 kg), bend, reach, kneel, work under desks, and move between office floors, work areas, and campus locations.

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline, or equivalent practical experience.
• Relevant certifications such as CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, or ITIL v4.
• Familiarity with enterprise ticketing tools such as ServiceNow and device management or imaging solutions such as Microsoft Intune and MECM.

Culture & Benefits

• Inclusive, supportive environment focused on belonging, customer success, continuous learning, and professional growth.
• Career development opportunities across service delivery management, workplace modernization, and workplace virtualization.
• Be Well programs supporting financial, mental, physical, and social health.
• Access to development goals, continuous feedback, coaching, hands-on experiences, and certifications from Microsoft, Google, and Amazon.

Hiring process

• If applying through an employee referral, select “Employee Referral” under “How Did You Hear About Us” and enter the referring employee’s hirify.global email address.