Onsite Field Services Technician (IT Support)

Location: Full-time onsite at the Voisey’s Bay client facility in Newfoundland and Labrador, Canada. Fly-in support follows a rotation of 2 weeks onsite and 2 weeks off, with rotating 12-hour day and night shifts for 14 consecutive days; 24/7 on-call support may be required while onsite.

Deadline to apply: November 8, 2026.

Company

hirify.global delivers managed infrastructure services, application modernization, industry-specific software solutions, and technology services to enterprise and public-sector organizations.

What you will do

• Resolve escalated end-user hardware and software problems, assess diagnostics, determine solutions, and recommend process improvements.
• Coordinate and perform complex install, move, add, and change activities, including integrated equipment and systems.
• Support project teams with technical activities such as distributing and implementing new personal computers.
• Provide guidance and training to clients to prevent recurring system and product errors.
• Maintain technical currency, document systems and hardware, and track implementation against service levels and timelines.

Requirements

• High school diploma or G.E.D.; a college diploma or university degree in a computer-related field is an asset.
• 3–5 years of IT technical support experience.
• Experience with recent Windows operating systems, especially Windows 10 and 11, preferably in an enterprise environment.
• Experience with Office 365 products, including Word, Excel, PowerPoint, Teams, SharePoint, and Outlook, preferably in an enterprise environment.
• Experience with multifactor authentication, Microsoft Intune, computer hardware and software troubleshooting, and company escalation policies.
• Strong interpersonal, oral and written communication, organizational, analytical, problem-solving, initiative, and prioritization skills.
• Experience with ServiceNow, networking and troubleshooting basic to complex network problems, mobile devices including Android and iOS, and Cisco Call Manager.
• Experience with radios and radio systems, industrial or underground environments, MDM functionality, mobility device security such as Samsung Knox, and Lenovo or Dell hardware is an asset.

Nice to have

• Current or previous CompTIA A+ certification.
• CompTIA Network+ or CCNA certification.

Culture & Benefits

• Onsite client or office environment with in-person collaboration.
• Rotating fly-in work schedule: 2 weeks onsite followed by 2 weeks off.
• Rotating 12-hour shifts, typically 6 a.m.–6 p.m. or 6 p.m.–6 a.m., over 14 consecutive days.
• Innu Nation and Nunatsiavut Government agreements give Innu and Inuit workers first preference at the Voisey’s Bay Mine Site; qualified workers from Labrador receive priority.
• DXC is an equal opportunity employer and may provide reasonable accommodation for qualified candidates with disabilities.

Hiring process

• Include your full name, address, community, and province when applying.
• Innu Nation members and Nunatsiavut beneficiaries may also apply through Vale’s Indigenous Employment Coordinators.