Technical Support Specialist (Medical Devices)

Location: Mississauga, Ontario, Canada; occasional travel within Canada and the U.S. for training and job-shadowing.

Salary: $57,664.00–$86,496.00 CAD annually, including base salary and estimated target incentive payout.

Company

hirify.global develops and supports healthcare products and medical equipment with a mission to save and sustain lives.

What you will do

• Provide technical support to customers, field service representatives, and internal stakeholders by phone and email.
• Diagnose and resolve mechanical and electrical issues in medical equipment using service manuals, technical bulletins, blueprints, and schematic diagrams.
• Analyze equipment issues, determine corrective actions, and support service operations and complaint investigations.
• Create, document, update, and manage customer interactions and service requests in contact management systems.
• Process service parts orders, track fulfillment and delivery, and handle sales order inquiries.
• Coordinate engineering part returns and failure-analysis requests while maintaining accurate service documentation.

Requirements

• High school diploma required.
• At least 2 years of experience troubleshooting electrical and mechanical systems, preferably in medical devices or related equipment.
• Experience in technical support, help desk, service operations, or a call center environment.
• Ability to read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Experience documenting customer interactions, managing work orders, and processing service parts orders in business systems.
• Ability to travel occasionally for training and field-shadowing activities.

Nice to have

• Bilingual proficiency in English and French.

Culture & Benefits

• 18-month maternity leave coverage position.
• Full-time role based in Mississauga, Ontario.
• Occasional travel within Canada and the U.S. for training and job-shadowing.
• Work in a culture emphasizing courage, trust, collaboration, ownership, accountability, and compliance with quality and operational standards.
• Accommodation support is available during the application and interview process for candidates with disabilities.

Hiring process

• Qualified applicants may be interviewed; hirify.global will advise interviewed candidates within 45 days whether they were successful.
• Application information is retained for 3 years in accordance with legislative requirements.
• AI tools may assist with screening and qualification evaluation, while final hiring decisions are made by the hiring manager and recruitment team.