Customer Service, Sr Associate - GiveX

Location: Toronto, ON Office, Canada; on-site

Company

hirify.global provides commerce-enabling payment technology and processes billions of transactions for businesses worldwide.

What you will do

• Respond to incoming telephone calls, support tickets, and live chats from Shift4 Gift Card clients in a 24/7 operation.
• Provide B2C post-sale support, including order status and Gift Card usage inquiries.
• Set up and troubleshoot Gift Card terminals and point-of-sale processing for B2B clients.
• Handle transaction reports, Gift Card Services and product inquiries, and related issue resolution.
• Monitor Givex databases, document solutions and knowledge transfers, and coordinate cross-team escalations.

Requirements

• Experience troubleshooting with analytical and problem-solving skills.
• Ability to multitask, meet deadlines, manage time effectively, and maintain attention to detail.
• Excellent telephone communication etiquette and writing skills.
• Interest in technology and willingness to perform support-focused work.
• Willingness to learn, take on new responsibilities, and develop a career at Givex.
• Experience with Word processing and Microsoft Office products, including Word, Excel, and Outlook.
• Basic networking knowledge.
• Documentation and reporting skills.

Nice to have

• Call center experience and proven technical support experience.
• French, Spanish, or Portuguese multilingualism.

Culture & Benefits

• Full-time, on-site work in a 24/7 customer services operation.
• Opportunity to learn new technologies, take on additional responsibilities, and develop a career at Givex.
• Equal opportunity employment with non-discrimination protections for applicants and employees.