Desktop Systems Specialist (Microsoft 365)

Location: Waterloo, Ontario, Canada; onsite assistance is required when needed, alongside support for remote users.

Salary: $68,600.00–$91,400.00 per year.

Company

hirify.global, part of Teledyne Technologies, develops innovative sensing solutions and enabling technologies for aerospace, defense, industrial, environmental, electronics, oceanographic, energy, medical imaging, and pharmaceutical applications.

What you will do

• Provide technical support for desktops, laptops, mobile devices, printers, peripherals, operating systems, connectivity, and business applications.
• Install, configure, image, deploy, maintain, patch, and update desktop and laptop systems.
• Support Microsoft 365 applications and workplace productivity tools.
• Manage incidents and service requests through the ticketing system, while maintaining accurate support records and knowledge base articles.
• Assist with hardware inventory, asset management, equipment deployment, and replacement activities.
• Support endpoint security initiatives, collaborate on technology upgrades, and contribute to continuous improvement.

Requirements

• College diploma or degree in Information Technology, Computer Networking, Computer Science, or a related field.
• 5+ years of experience in desktop support, deskside support, service desk, or technical support.
• Strong experience supporting Windows environments and Microsoft 365 applications.
• Experience troubleshooting desktops, laptops, printers, mobile devices, and common business applications.
• Experience working with a ticketing system such as ServiceNow.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and as part of a team as needs arise.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Nice to have

• Experience with Microsoft Intune, Omnessa, formerly AirWatch/Workspace ONE, or other endpoint management tools.
• Experience supporting remote users.
• Familiarity with Linux support.
• CompTIA A+, Microsoft certifications, or other relevant technical certifications.

Culture & Benefits

• Full-time role supporting employees in a fast-paced workplace environment.
• Work includes both onsite assistance and remote-user support.
• Employees are expected to follow applicable laws, regulations, regulatory orders, and high standards of honesty, integrity, and ethics.