Consultant, Production Application Support

Location: Toronto, ON — hirify.global Toronto-81 Bay, 28th Floor. The proportion of on-site and remote work will be discussed during the interview. Candidates must be legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.

Company

hirify.global is a relationship-oriented bank building technology and automation capabilities for modern banking services.

What you will do

• Provide second-level investigation and day-to-day production support for enterprise automation applications and related platforms.
• Monitor platform health, troubleshoot incidents and outages, support root cause analysis, and implement corrective actions.
• Maintain automation availability, performance, reliability, security, risk, compliance, and control requirements.
• Support releases, upgrades, enhancements, change delivery, and modernization initiatives in line with business continuity, security, compliance, and privacy standards.
• Manage escalations, coordinate recovery efforts, and modify established procedures for specific situations, including 24 x 7 support.
• Collaborate with Technology, QA, project teams, vendors, support partners, and business stakeholders to resolve issues and improve client outcomes.

Requirements

• 5+ years of experience in application development, platform support, or enterprise automation environments.
• Hands-on experience with UiPath, Blue Prism, Microsoft Power Automate, or similar automation platforms.
• Experience with ServiceNow, Jira, or other information technology service management tools, plus SQL, APIs, and integration support tools.
• Experience with Git, Azure DevOps, or other repository and version control tools, and with structured change, release, and continuous improvement processes.
• Experience supporting Windows Server environments, virtual platforms, and enterprise monitoring and reporting tools such as Splunk, Dynatrace, Power BI, or Excel.
• Degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
• High standards, genuine care in professional relationships, and an interest in growing with a values-driven employer.

Nice to have

• Exposure to AI-enabled automation and digital transformation initiatives.

Culture & Benefits

• Full-time regular employment with 37.5 weekly hours.
• Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation, and wellbeing support, subject to plan terms.
• Personalized recognition through the MomentMakers social, points-based program.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible candidate experience, with accommodation support available.

Hiring process

• Applicants may be asked to complete an attribute-based assessment and other skills tests, including simulation, coding, or French proficiency assessments.
• Artificial intelligence tools may be used during recruitment.