Design Operations Lead

Location: Boston, Massachusetts, United States; hybrid work and compliance with FMI's attendance policies required

Salary: $152,160–$190,200 per year; a discretionary annual bonus may be available, and the position qualifies for hirify.global benefits.

Company

hirify.global is the employer for this technology enablement design operations role.

What you will do

• Lead the design operations capability, including its operating model, priorities, standards, governance, intake, portfolio oversight, resource allocation, quality, and delivery.
• Coordinate internal and external designers and provide hands-on baseline design and production work for reports, portals, and related digital experiences.
• Own and improve the design toolchain, including Figma governance, Adobe InDesign workflows, reusable templates and libraries, asset organization, documentation, versioning, and handoff practices.
• Partner with Product Management, Engineering, and other stakeholders to translate product needs into design outcomes and support implementation and design quality assurance.
• Forecast design demand and capacity, engage specialized or initiative-funded resources, and ensure external work transitions into ongoing stewardship.
• Facilitate design reviews, define capability measures, and improve tools, workflows, accessibility, quality, capacity, and delivery effectiveness.

Requirements

• Bachelor's degree in design, human-computer interaction, human factors, information design, product design, graphic design, a related discipline, or equivalent relevant professional experience.
• 8+ years of professional experience in product design, experience design, UI/UX design, design operations, or a related discipline.
• Hands-on senior design experience with a portfolio or equivalent work examples demonstrating visual and interaction design craft, systems thinking, and production-quality digital experiences.
• Advanced proficiency with Figma and strong experience with professional report and document design tooling, including Adobe InDesign; experience establishing reusable templates, libraries, and organized design assets.
• Experience working cross-functionally in a product environment and establishing workflows from design through engineering handoff, implementation, and quality review.
• Ability to frame ambiguous design needs independently, establish practical standards and workflows, organize complex work, and balance hands-on execution with coordinating additional design expertise.
• 3+ years of direct experience in life science, biomedical, biopharma, and/or healthcare industries, designing data-driven applications, systems, and services.

Nice to have

• Experience operating or contributing to Design Operations, DesignOps, design services, or a centralized design capability.
• Experience with reports, data-rich applications, customer or provider portals, enterprise software, or other information-dense experiences, including typography, information hierarchy, and document/report design.
• Experience with design systems, reusable component libraries, accessibility standards, project and asset organization, and design quality governance.
• Experience with design intake, demand forecasting, capacity planning, and work delivered through internal contributors, consultants, agencies, or other external partners.
• Working knowledge of modern product development and component-based front-end environments that support design-to-development collaboration and handoff.
• Strong facilitation, communication, and stakeholder-management skills, with an understanding of HIPAA and patient data privacy.
• Commitment to FMI's values: Integrity, Courage, and Passion.

Culture & Benefits

• Hybrid work arrangement with attendance requirements governed by FMI policy.
• hirify.global benefits are available for this position.
• A discretionary annual bonus may be available based on individual and company performance.
• Work emphasizes human-centered, accessible, high-quality design and collaboration across Product Management, Engineering, internal specialists, consultants, and agencies.