Client Services Supervisor - Arenas and Stadiums

Location: Los Angeles, CA; onsite

Pay scale: $31.25

Company

hirify.global provides ticketing products and services for concerts, festivals, sports, theater, and other live events at venues worldwide.

What you will do

• Provide front-line service, relationship management, and technical support for venue partners and box offices.
• Configure events and promotions for full-service clients and share configuration best practices.
• Partner with Ticketing Services Managers to understand venue-specific needs and challenges.
• Maintain expertise in all products and services, including new releases.
• Respond to, troubleshoot, resolve, and escalate client support requests while tracking interactions.
• Monitor incoming requests, assign tasks, and support junior Client Services staff.

Requirements

• High school diploma or equivalent; a BA/BS degree is preferred.
• 4–6 years of experience working in live event ticketing and event programming.
• Problem-solving and decision-making skills in a high-pressure environment.
• Ability to balance day-to-day work and multitask across multiple clients.
• Commitment to collaboration and teamwork.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to lead, mentor, and coach a team.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance.
• Paid holidays, vacation and sick time, company-paid basic life insurance, voluntary life insurance, and parental leave.
• 401(k) plan with a current employer match of 3%, flexible spending and health savings account options, and wellness offerings.
• Training and education reimbursement opportunities.
• This position is not eligible for a bonus under the current bonus plan requirements.