Senior Specialist - Customer Care

Location: Remote, United States; listed locations include Seattle, Reno, Chicago, Denver, and Pittsburgh. Travel of up to 25% may be required.

Salary: $26.02–$39.03 per hour.

Company

hirify.global provides business-to-business distribution, logistics services, and supply chain solutions as a publicly traded Fortune 500 company.

What you will do

• Research and resolve supplier invoice discrepancies between purchase orders and supplier invoices with little supervision.
• Process offsetting transactions, including inventory cost adjustments and historical corrections to customer billings.
• Serve as the subject matter expert for supplier invoice resolution for Sales and Operations.
• Coordinate with Sales, Operations, Inventory Management, and Accounts Payable to investigate payables issues and communicate resolutions.
• Organize and manage a high volume of discrepancies across multiple branches and escalate issues to field management when necessary.

Requirements

• High school degree or equivalent is required.
• At least three years of related experience is required.
• Strong time management, prioritization, organization, and timely completion skills.
• Strong interpersonal, verbal, and written communication skills, including the ability to work effectively in a diverse environment and under pressure.
• Strong attention to detail and the ability to interact sensitively, tactfully, diplomatically, and professionally.
• Computer literacy, including effective use of Microsoft Word, Excel, and email, plus data entry and typing skills.
• Ability to establish cooperative working relationships and research and analyze varied information.

Nice to have

• Associate degree in the United States or college diploma in Canada.
• Five years of related experience.
• Two years of experience with Oracle or another large integrated financial system.
• Higher-level accounting knowledge, including income statements, general ledger accounts, balance sheets, sales, and margin.
• Strong Microsoft Excel experience.

Culture & Benefits

• Remote work arrangement for the listed United States locations.
• Benefits for eligible employees may include paid time off, medical, dental, and vision coverage, and retirement savings plans.
• Eligible positions may include bonus or sales incentive plan participation.
• Workplace culture emphasizes teamwork, respect, inclusion, and employee development.