Billing and Revenue Support Team Leader - Construction

Location: On site in Dayton, Ohio, United States

Company

hirify.global is a global power company focused on renewable energy and electricity generation, with 8,300 employees across 12 countries.

What you will do

• Lead, coach, and develop a team of new construction representatives.
• Monitor customer service effectiveness, performance metrics, regulatory targets, and quality standards.
• Communicate and enforce customer service policies and procedures.
• Set and support financial and performance targets while identifying and implementing process improvements for revenue management.
• Collaborate with team leaders and operational managers to improve performance and customer experience.
• Work with the local union as needed to maintain a productive union-leadership relationship.

Requirements

• At least 3 years of customer service experience, including at least 1 year leading and managing teams.
• Bachelor’s degree in Communications, Business Management, Human Resources, or a related field from an accredited institution, or equivalent applicable proven experience.
• Strong computer skills, including experience with Microsoft Office products.
• Experience handling sensitive and/or confidential information.
• Ability to work independently, prioritize tasks, and meet deadlines for both personal and team responsibilities.
• Knowledge of utility regulatory guidelines relevant to the business.

Nice to have

• Experience with SAP ISU or Genesys Cloud IVR.
• Exceptional verbal and written communication skills.
• Ability to adapt quickly to changing business needs and lead effectively through change.
• Strong analytical skills, including recommending data-based improvements.
• Ability to provide constructive feedback.
• Experience in a unionized environment.

Culture & Benefits

• Full-time, on-site employment in Dayton, Ohio.
• Workplace values include Safety First, Highest Standards, and All Together.
• Equal opportunity employment with a commitment to diversity and inclusion.
• New employees undergo E-Verify work-authorization confirmation through the I-9 process.