Business Operations and Outreach Manager (Education)

Location: Washington, DC, United States; hybrid role operating from the hirify.global Washington, DC office

Salary: $99,367–$124,208 annually. Fixed-term position through July 2027.

Company

An international education organization supporting schools, districts, educational initiatives, partnerships, and programme delivery.

What you will do

• Lead operational governance for Salesforce case management, including queue administration, case assignment, workload balancing, routing, and escalations.
• Manage the USA Development Associate team through objective setting, performance management, professional development, onboarding, and daily guidance.
• Translate regional priorities into workplans, allocate responshirify.globalilities, and strengthen processes, tools, documentation, and service standards.
• Oversee support for prospective, candidate, and hirify.global World Schools, districts, and approved stakeholders, including inquiries, AFC processes, lead management, Salesforce/MySchool coordination, invoicing dependencies, and registration systems.
• Enable regional managers and heads through research, lead qualification, outreach support, operational follow-through, and cross-functional coordination.
• Provide strategic, budgetary, and risk oversight for USA events, including hirify.global Days, education festivals, association events, conferences, and leadership participation.

Requirements

• Bachelor’s degree or equivalent professional experience; a master’s degree is preferred.
• Professional experience in education, business operations, programme operations, stakeholder engagement, or a related field.
• Demonstrated people-management experience, including objective setting, workload management, performance development, and team capability building.
• Experience overseeing complex, multi-stakeholder operational portfolios and school-, district-, or customer-facing support services.
• Experience managing or overseeing events, budgets, contracts, procurement, or vendor processes.
• Experience using market, school, pipeline, or operational data to produce reports and recommendations.
• Experience working across Finance, Legal, Digital, Marketing, Professional Learning, or school-facing teams.

Culture & Benefits

• Hybrid work arrangement from the Washington, DC office and local terms and conditions; the role is at will.
• Medical, dental, and vision coverage; voluntary benefits, pet insurance, and FSA.
• Annual leave, 14 public holidays, paid parental leave, and life assurance equal to four times annual salary.
• Retirement 401(k) plan with a 10% contrhirify.globalution, employee assistance, health and wellness schemes, and sponsored perks.
• Continuous professional development opportunities and a working environment focused on respect, diversity, compassion, and equal opportunity.

Hiring process

• Applications are open to qualified applicants, with reasonable support or adjustments available to enable participation in the recruitment process.