Senior Manager, Outreach Strategy and Operations

Location: Fully remote; supports statewide outreach across California

Salary: $84,000–$92,000

Company

hirify.global supports the Deaf and Disabled Telecommunications Program and California Connect customers through outreach and accessibility services.

What you will do

• Lead operational plans translating statewide outreach strategy, contract requirements, and program priorities into measurable regional activities.
• Recommend quarterly and annual outreach priorities using performance data, partner activity, lead progression, regional needs, campaign opportunities, and program goals.
• Monitor statewide performance, identify trends and geographic gaps, and recommend improvements or additional management attention.
• Lead statewide and multi-regional partnership initiatives with Outreach, Marketing, Field Operations, and other program functions.
• Assess outreach effectiveness through stakeholder feedback, outcomes, employee observations, and program performance data; prepare reports and recommendations for leadership, CPUC, and other stakeholders.
• Coach and supervise outreach managers and staff, supporting performance expectations, professional development, workload management, and program objectives.

Requirements

• Strong knowledge of community outreach, stakeholder engagement, partnership development, and geographically dispersed outreach programs.
• Ability to translate organizational or contractual objectives into practical operating plans and measurable activities.
• Experience evaluating program performance using quantitative and qualitative information to identify problems, recommend improvements, and measure results.
• Ability to build and maintain relationships with community-based organizations, clients, senior leaders, program partners, and internal stakeholders, and communicate complex program information to executive-level and external audiences.
• Strong management and leadership skills, including supervising managers or large teams, developing employees, managing performance, and supporting organizational change.
• Strong judgment in escalating contractual, budgetary, compliance, personnel, or program issues.
• Experience developing policies, procedures, performance standards, training materials, or other systems supporting consistent operations.
• Ability to work across outreach, marketing, operations, data/reporting, and program administration.
• At least 3 years within the past 10 years directly responsible for community outreach activities.
• At least 5 years within the past 10 years supervising teams of 20 or more people on operations involving large, geographically dispersed programs.
• At least 5 years within the past 10 years building stakeholder relationships, communicating with executive-level audiences, maintaining program or service awareness, and fostering business-partner relationships.
• Experience mobilizing and managing a geographically dispersed, public-facing outreach workforce.
• Experience developing and implementing outreach strategies, operational plans, performance-improvement initiatives, or large-scale community engagement programs.

Nice to have

• Knowledge of services and accessibility considerations for people who are Deaf, hard of hearing, DeafBlind, speech-disabled, or otherwise have disabilities affecting telecommunications access.
• Extensive experience providing personalized support to individuals with disabilities, assessing needs, and recommending appropriate solutions.
• Ability to communicate effectively using American Sign Language.

Culture & Benefits

• Fully remote work arrangement.
• Collaboration across outreach, marketing, field operations, data/reporting, and program administration.
• Work focused on improving telecommunications access and services for Deaf and Disabled customers across California.