Product Manager (CRM & Contact Center Tools)

Location: Poznań, Poland; hybrid 4/1 model with 30 days of occasional remote work

Company

hirify.global is an e-commerce technology company operating large-scale internal platforms and customer-facing services.

What you will do

• Own the CRM and Contact Center hub from product vision through execution and rollout.
• Analyze cross-departmental workflows, connect internal processes, and identify operational synergies.
• Lead product discovery and key projects, including greenfield Quality Monitoring solutions.
• Partner with business stakeholders, operational teams, and IT to translate needs into scalable platform solutions.
• Shape the roadmap for internal tools and contact channels using data, automation, AI, and LLM technologies.
• Manage the backlog, define CVP, run continuous discovery, and measure performance with product metrics and A/B testing where applicable.

Requirements

• Experience as a Product Manager, Systems Analyst, Solution Owner, or Delivery Manager working with internal platforms, CRM, or CX tools.
• Hands-on experience expanding, integrating, or optimizing enterprise CRM and Contact Center platforms such as Salesforce, Genesys Cloud, or similar.
• Ability to map and design end-to-end processes connecting customer touchpoints, CRM workflows, telephony, and omnichannel routing.
• Practical interest in Artificial Intelligence and LLMs and their use in internal workflows and customer care tools.
• Ability to map complex cross-departmental processes and make data-informed decisions.
• Ability to shape product vision, take ownership, and propose concrete improvements.
• Excellent communication skills for collaboration with senior business leads and technical teams.
• Fluency in Polish and English is required for daily collaboration.

Nice to have

• Direct hands-on experience with Salesforce Sales or Service Cloud or Genesys Cloud.
• Background in high-volume e-commerce, logistics, or large-scale internal technology platforms.

Culture & Benefits

• Flexible working hours starting between 7:00 a.m. and 10:00 a.m., with a hybrid 4/1 model.
• Long-term discretionary incentive plan based on hirify.global.eu shares and an annual performance and company-results bonus.
• Medical, sports, lunch, insurance, and voucher benefits through a cafeteria plan.
• Paid English classes, a training budget, hackathons, inter-team tourism, and an internal learning platform.
• Modern work equipment, ergonomic offices, and an additional volunteering day.
• Autonomous teams, knowledge sharing, modern AI tools, and access to a large-scale technology ecosystem.

Hiring process

• Submit a CV to apply and meet the hirify.global team online.