Partner Operations Manager (EdTech)

Location: US - Remote; ability to travel up to 25%.

Company

Education technology company supporting regional universities in launching and growing online programs for modern learners across fields including nursing, healthcare, teaching, business, technology, and public service.

What you will do

• Serve as the primary operational contact for assigned university partners and align goals, priorities, timelines, and deliverables.
• Lead operational plans for program launches and ongoing delivery across the student lifecycle from inquiry through graduation.
• Coordinate with enrollment, marketing, technology, and other internal teams to ensure consistent execution.
• Identify, troubleshoot, escalate, and resolve operational challenges while maintaining a partner-focused approach.
• Improve processes, implement best practices, support change adoption, and increase operational efficiency.
• Analyze partner data, trends, and escalations; maintain accurate integration, reporting, documentation, and stakeholder updates.

Requirements

• 5+ years of experience in operations, account management, or project/program management, ideally in higher education, edtech, or a complex client-facing environment.
• Experience managing multiple stakeholders and priorities, complex workflows, and operational improvements.
• Strong ability to use data to inform decisions, solve problems, and drive measurable outcomes.
• Proven ability to build trusted relationships, collaborate cross-functionally, communicate effectively, lead through change, and influence outcomes.
• Ability to travel up to 25%.

Nice to have

• Bachelor’s degree in Business, Marketing/Communications, or a related field.
• Experience with CRM or student information systems.
• Experience supporting universities, online programs, or enrollment operations, with familiarity with higher education or edtech.
• Exposure to change management or transformation initiatives involving new processes, systems, or ways of working.
• Experience using technology, data tools, or AI-enabled solutions to improve operations, generate insights, and drive efficiency or growth.

Culture & Benefits

• Remote position based in the United States.
• Individual contributor role focused on partner satisfaction, operational excellence, and high-quality online education programs.
• Work involves collaboration across internal teams and university stakeholders.
• Equal-opportunity employer supporting a diverse and inclusive workforce.