Clinical Operations Coordinator

Location: Remote across the U.S.; work is also available from the HQ in NYC.

Salary: $24 per hour.

Company

hirify.global is a technology-powered, in-network psychiatry practice improving access to mental healthcare for patients and reducing administrative burden for clinicians across the U.S.

What you will do

• Monitor clinician communication channels, triage questions and escalations, respond or route issues to the appropriate team, and close the loop after resolution.
• Process provider preference changes to support appropriate patient-provider matching.
• Manage provider exits and related mass and individual patient transfers to support retention.
• Schedule onboarding introductions for new clinicians and complete the onboarding checklist.
• Assist with schedule management for Chief Psychiatrists and Nurse Practitioner Directors.
• Complete one-off operational projects and prepare materials for essential meetings.

Requirements

• Excellent verbal and written communication skills.
• Strong time management, prioritization, follow-through, proactive problem-solving, and adaptability.
• Exceptional customer service skills and strong organizational knowledge.
• Proficiency with Microsoft Office Suite.
• Experience with electronic medical records is preferred; eClinicalWorks is a significant plus.
• A bachelor's degree is preferred but not required.
• Must be authorized to work in the U.S.; hirify.global participates in E-Verify.

Culture & Benefits

• Collaborative, diverse, and mission-driven environment focused on improving mental healthcare.
• Remote work across the U.S. or work from the NYC headquarters.
• Medical, dental, and vision benefits effective on day one.
• 401(k) with match, generous paid time off, paid holidays, and paid parental leave.
• Learning and career development support through the Learning team.
• Focus on employee well-being in a fast-paced startup environment.