Deployment Strategist (AI) - North America

Location: Remote within the United States; preference for New York or San Francisco, with an option to work from an office. Regular travel for customer onsites is expected.

Company

ElevenLabs is an AI research and product company developing AI voice, audio, creative, and customer-experience platforms, including ElevenAgents for enterprise AI agents.

What you will do

• Meet strategic customers to understand AI transformation goals, pain points, and customer-facing or operational workflows.
• Own flagship deals end-to-end, including use-case identification, value propositions, outcome-based pricing, license fees, implementation arrangements, and closing.
• Embed with strategic customers, spend meaningful time onsite, and own delivery outcomes through production deployment.
• Identify and prototype high-impact use cases with Forward Deployed Software Engineers; guide agent design, orchestration, and production readiness.
• Present proposals and results to technical teams and C-suite executives, and build demos of ElevenAgents and related AI technology.
• Collaborate with Research teams and customer engineering and executive teams to improve the platform, models, adoption, and measurable business outcomes.

Requirements

• 3+ years of experience working with customers in a technical capacity; direct enterprise customer experience is preferred.
• Experience in product development, delivery, and change management.
• Commercial instinct and comfort with deal conversations, value propositions, and enterprise sales cycles alongside go-to-market partners.
• Basic proficiency in Python and familiarity with API integration for prototyping, demos, and credible communication with engineering teams.
• Excellent communication and problem-solving skills, including simplifying complex technical concepts and structuring clear logic.
• Track record of owning complex, ambiguous projects and delivering results.
• Adaptability across customer environments, industries, and technical use cases.
• Technical aptitude and familiarity with common LLM, tooling, and AI agent frameworks.
• Ability to creatively map enterprise use cases and workflows to AI systems.

Culture & Benefits

• High-velocity, autonomous teams with minimal bureaucracy and an AI-first working approach.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for social travel to meet colleagues.
• Annual team offsite and monthly coworking stipend for employees away from main hubs.
• Remote-first work arrangement with regular customer onsite travel.