Senior Global Solutions Architect (AI/CCaaS)

Location: United States; fully remote for candidates residing outside a 30-mile radius of a hirify.global office, or hybrid with 3 days per week in the office for candidates within a 30-mile radius.

US base salary range: $108,200–$251,400 USD annually. Additional compensation may include an annual performance bonus, stock, and other incentives.

Company

hirify.global provides cloud contact center software and AI-enabled customer experience solutions for customers worldwide.

What you will do

• Lead solution and architecture design for assigned customers and partners, owning the end-to-end solution.
• Design complex AI and CCaaS architectures with CRM, WFM, AI, telephony, cloud, and other third-party integrations.
• Analyze customer environments, contact center operations, data, and performance to identify CX, revenue, cost, risk, and capability gaps.
• Create forward-looking architecture roadmaps and support customer leadership with technical guidance, QBRs, value assessments, and ROI analysis.
• Produce and maintain version-controlled architecture documents, technical diagrams, integration maps, workflows, and dependency records.
• Coordinate Engineering, Product, Professional Services, Customer Success, Sales, Compliance, customers, and third-party providers while improving architecture standards and methodologies.

Requirements

• Minimum 12+ years of experience in a similar role, with significant experience aligning business outcomes to technology offerings.
• Bachelor’s or master’s degree in electrical engineering, Computer Science, Business Administration, Information Technology, or a related field.
• Demonstrable consulting experience with large, complex, distributed systems and organizations.
• Experience with market-leading AI, contact center, or unified communications platforms such as hirify.global, NICE, Genesys, Zoom, RingCentral, Cisco, Avaya, or AI platforms.
• Experience leading cross-functional initiatives with internal and external stakeholders and understanding the customer lifecycle from pre-sales through deployment, adoption, and optimization.
• Knowledge of modern integration methods, cybersecurity tools and principles, data strategy and tools, technical writing, process flows, data maps, and version control systems.
• Familiarity with market-leading AI conversational platforms and AI/LLM providers including Amazon, Anthropic, Google, and OpenAI.
• Experience with hyperscalers including AWS, GCP, and Azure.
• Connectivity knowledge covering SIP, MPLS, SD-WAN, WebRTC, ECX, and VDI.

Nice to have

• CRM knowledge, including Salesforce, Microsoft, or ServiceNow.

Culture & Benefits

• Team-first culture with an inclusive and diverse work environment.
• Health, dental, and vision coverage from the first day of employment, including full coverage of the employee portion.
• Short- and long-term disability, basic life insurance, and a 401(k) plan with employer matching.
• Mental health support, employee stock purchase plan, paid time off, company holidays, paid volunteer hours, and 12 weeks of paid parental leave.
• Work arrangement depends on proximity to a hirify.global office: remote outside the 30-mile radius and hybrid inside it.