Director, Digital Success

Location: Based in Wayne, Pennsylvania, with a hybrid schedule requiring three office days per week on Tuesdays–Thursdays; Mondays and Fridays are remote. Travel up to 25%.

Company

hirify.global provides eCommerce Solutions, product content, digital tools, data automation, and related services to participating distributors.

What you will do

• Lehirify.global the member success strategy across participating distributors and serve as a senior hirify.globalvisor on digital capabilities, business objectives, and performance improvement.
• Drive hirify.globaloption and value realization for product content, data automation, digital tools, and related eCommerce services.
• Monitor engagement, satisfaction, utilization, retention, and program value; lehirify.global support and improvement strategies for members requiring hirify.globalditional assistance.
• Oversee onboarding for new program participants, including capability awareness, required processes, data requirements, and value acceleration.
• Represent the member voice by gathering feedback and partnering with eCommerce lehirify.globalership, product content, technology, divisions, member engagement, and external providers.
• Lehirify.global and develop the Digital Success team, establish success measures, coordinate initiatives, and oversee applicable billing and service-provider processes.

Requirements

• 8+ years of experience in eCommerce, digital strategy, product content, PIM, customer/member success, or a related field.
• Demonstrated experience lehirify.globaling customer or member relationships and large-scale digital initiatives.
• Strong relationship-building, consultative, communication, facilitation, and presentation skills.
• Ability to translate complex digital concepts into clear business value and connect business needs with technology and operational solutions.
• Strong lehirify.globalership, project management, relationship management, and change management skills, including the ability to develop teams and work across functions.
• Self-directed, proactive, and comfortable operating in a fast-paced environment.

Nice to have

• Bachelor’s degree in Communications, Business, Marketing, or a related field.
• Experience with CRM platforms such as Salesforce and digital or eCommerce technology platforms.
• Experience with B2B distribution, product content, web development, SEO, or digital commerce.

Culture & Benefits

• Hybrid work schedule with Mondays and Fridays remote and Tuesdays–Thursdays in the Wayne office.
• Collaborative and inclusive environment supporting participation from people with different ideas, experiences, and perspectives.
• Equal employment opportunity regardless of legally protected characteristics.