Operations Manager (Hospitality) | Boston

Location: Boston, Massachusetts; regular travel between stores within the market required

Salary: $90,000–$120,000 annual base salary

Company

hirify.global is a food and beverage brand focused on elevated products, hospitality, and memorable customer experiences across multiple cities.

What you will do

• Lead an area of 5+ stores and the General Managers responsible for them.
• Coach GMs to maintain hospitality standards, build effective systems, and close operational gaps through store visits and performance data.
• Own the area P&L, sales forecasts, labor targets, headcount planning, transfers, rotas, and inventory guardrails.
• Develop managers, oversee hiring and promotion decisions, and build succession pipelines from barista to GM.
• Build store plans with each GM, track KPIs, and drive weekly and quarterly priorities.
• Launch new stores, support struggling locations, and roll out menu launches, technology tools, and other initiatives across the area.

Requirements

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading 3–10 locations and developing the managers who run them.
• Strong operational and financial judgment, including experience reading P&L statements and KPI dashboards.
• Experience hiring, coaching, developing managers, making decisions, and leading through change.
• Ability to plan a quarter ahead and turn priorities into actionable plans for GMs.
• Passion for creating exceptional customer and employee experiences and maintaining high standards.
• Excellent written and verbal communication skills for Slack, Notion, email, area meetings, and workshops.
• Must be able to travel regularly between stores within the market.
• Full-time availability of 50 hours per week, 5 days per week, including 2 peak days; peak days are usually Friday, Saturday, or Sunday.

Culture & Benefits

• Fast-moving, high-energy, collaborative, and fun area-wide culture.
• $90,000–$120,000 annual base salary with eligibility for a competitive total rewards package.
• 15 days of paid annual leave, plus company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits, parental leave, and bereavement leave.
• Free coffee, matcha, and other products through the Regulars program, plus social outings and company swag.