Strategy & Operations Manager (Transit Operations)

Location: Elmira, NY, with on-site daily operations around Chemung County; other location: New York

Base salary: $110,000–$160,000 per year, plus RSU package; salary excludes equity or variable pay where applicable.

Company

hirify.global uses technology to transform transportation and operates intermodal transit services.

What you will do

• Manage daily on-site operations of hirify.global’s service around Chemung County.
• Prioritize real-time operational issues for drivers and dispatchers and develop scheduling solutions for a round-the-clock team.
• Manage, mentor, coach, and develop dispatchers, shift managers, and drivers.
• Build relationships with driver partners, customers, community leaders, local organizations, senior management, and external partners.
• Define team metrics, track KPIs and priorities weekly, and prepare operational reports.
• Analyze data, improve processes, allocate resources, maximize efficiency and customer satisfaction, and ensure compliance with applicable policies and regulations.

Requirements

• At least 6 years of experience as an operations manager.
• At least 3–5 years of experience managing teams and developing people, including extensive experience leading support teams.
• Proven ability to work independently with a high level of responsibility in fast-paced environments.
• Strong communication, leadership, delegation, prioritization, and multitasking skills.
• Detail-oriented, action-oriented, adaptable, and able to solve problems creatively while operating autonomously.
• Commitment to delivering a world-class customer service experience.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Nice to have

• Experience working in transit.

Culture & Benefits

• Fast-paced environment involving entrepreneurship, business development, operations management, and people-facing work.
• Free medical plans and 401K matching.
• RSU package in addition to base salary.
• Equal opportunity employment.