Operations Manager (Hospitality)

Location: Philadelphia, Pennsylvania, USA; regular travel between stores within the market is required. Full-time availability of 50 hours per week across 5 days is required, including 2 peak days, usually Friday, Saturday, or Sunday.

Annual base salary: $100,000–$125,000. The stated range is for this role in New York City; final compensation depends on experience, skills, qualifications, and location.

Company

hirify.global is a food and beverage brand focused on elevated products, detailed hospitality, and memorable customer experiences across its stores.

What you will do

• Lead operations across an area of 5+ stores and the General Managers responsible for them.
• Coach GMs to maintain hospitality standards, close operational gaps, and improve store performance through visits and data.
• Own area P&L, sales forecasting, labor targets, staffing plans, transfers, and inventory guardrails.
• Develop GMs through training, one-to-ones, feedback, hiring, promotions, and succession planning.
• Build an area-wide culture of accountability, collaboration, hospitality, and continuous improvement.
• Launch new stores, turn around struggling locations, and roll out menu, technology, and other operational initiatives.

Requirements

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations, typically 3–10 stores, and developing the managers who run them.
• Strong operational and financial judgment, including experience with P&L, KPIs, and data-driven prioritization.
• Experience hiring, coaching, developing managers, making decisions, and leading through change.
• Ability to plan one quarter ahead and translate priorities into actionable plans for General Managers.
• Excellent written and verbal communication, including Slack, Notion, email, area meetings, and workshops.
• Passion for creating exceptional customer and employee experiences and maintaining high hospitality standards.
• Ability to travel regularly between stores within the market.
• Availability for 50 hours per week, 5 days of availability, and 2 peak days including weekend days.

Culture & Benefits

• Fast-moving, high-energy, collaborative, and fun area culture.
• 15 days of paid annual leave in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits, parental leave, and bereavement leave.
• Free coffee, matcha, and other products through the Regulars program, plus team outings and company swag.