Product Operations Analyst Customer Activations (Fintech)
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Описание вакансии
Product Operations Analyst Customer Activations
Company
Ripple
Conditions
5 days ago
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will coordinate end-to-end customer activations across products and work with Treasury, Compliance, Product Operations, customer-facing teams, and Engineering. You will guide institutional customers through setup, investigate edge cases, report activation status, manage dormant-account reviews, and improve activation processes for new products.
Requirements
- 4 to 5 years of experience in client onboarding or activation, payment operations, or customer operations within fintech, payments, banking, or digital assets
- Coordination skills for multi-team and multi-step processes
- Investigative and problem-solving skills
- Ability to trace money and data across systems
- Attention to detail and documentation skills
- Written communication skills with institutional clients and internal collaborators
- Proficiency with Salesforce
- Proficiency with Jira
Responsibilities
- Work cross-functionally with global counterparts
- Coordinate end-to-end customer activations across products
- Identify and escalate blockers
- Guide institutional customers through setup steps
- Investigate and resolve edge-case scenarios
- Report weekly activation status
- Manage dormant-account processes and human review before deactivation
- Scale activation functions to new products
- Drive systemic process improvements
Benefits
- Bonuses and equity
- Healthcare coverage, including physical and mental healthcare
- Retirement benefits
- Family-forming and family-support benefits
- Employee giving match
- Mobile phone stipend
- R&R days
- Wellness reimbursement and onsite and virtual wellness programming
- Vacation policy
- Parental leave
- Family-planning benefits
- Catered lunches and stocked kitchens with snacks and beverages
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