Vendor Services Specialist (Payment Operations)

Location: Hybrid in Chihuahua, Chihuahua, Mexico

Company

hirify.global operates a payment platform supporting vendor onboarding, vCard payments, email payments, and vendor retention.

What you will do

• Facilitate onboarding for new vendors to the vCard payment program and verify compatibility by processing the first scheduled payment.
• Resolve onboarding issues involving fees, vendor unreachability, payment acceptance, and remit details.
• Monitor failed email payment notifications and update vendor email information.
• Follow up with vendors by email and phone to confirm receipt of payments and validate contact information.
• Investigate churn reasons, address payment acceptance issues, and attempt to retain existing vendors.
• Assess migration of phone-based vendors to email or portal payments.

Requirements

• 1–2 years of experience in payment processing, vendor management, onboarding, or retention roles.
• Excellent written and verbal communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently and prioritize tasks effectively.

Culture & Benefits

• Full-time employment in the Payment Ops department.
• Hybrid work arrangement in Chihuahua, Mexico.