Client Success Manager (Payments)

Location: Hybrid in Mexico City, Mexico

Company

hirify.global provides payment solutions that help businesses operate and supports clients through products, services, and technical expertise.

What you will do

• Build trusted client relationships by providing accurate technical guidance and practical solutions.
• Investigate technical questions, identify root causes, and own issue resolution through successful outcomes.
• Recommend products, services, or enhancements that address client needs and create long-term value.
• Validate account and system updates, maintain accurate documentation, and use issue-tracking data to improve visibility and decision-making.
• Partner with technical teams, account management, and other business partners to deliver seamless client experiences.
• Identify process improvements and contribute ideas that strengthen service quality and client satisfaction.

Requirements

• Bachelor’s degree or an equivalent combination of education, training, and experience.
• Strong problem-solving skills, including the ability to evaluate information, make sound decisions, and deliver effective solutions.
• Clear written and verbal communication skills, with the ability to explain technical concepts in simple business language.
• Passion for learning new technologies, products, and the payments industry.
• Ability to build strong relationships through collaboration, curiosity, and a client-first mindset.
• Strong attention to detail and ability to manage multiple priorities while delivering accurate results.

Nice to have

• Experience in the credit card or payments industry.
• Previous experience in a client-facing technical support or service role.
• Familiarity with issue-tracking systems or customer relationship management (CRM) tools.

Culture & Benefits

• Competitive salary and benefits package.
• Opportunities for career growth, learning, development, and on-the-job experience within a global business.
• Supportive and inclusive team environment where ideas and input are valued.
• Global employee assistance programme and recognition platform supporting employee wellbeing and achievements.
• Opportunities to participate in community and charity initiatives.