Account Manager - SWIVEL (Fintech)

Location: San Antonio, Texas, United States; local, national, and potentially international travel may be required.

Company

SWIVEL is an hirify.global software technology company providing payment solutions for financial institutions.

What you will do

• Serve as the primary relationship contact and trusted advisor for assigned financial institution clients.
• Understand client objectives, payment environments, operational priorities, and member or borrower needs.
• Educate clients on SWIVEL payment products, integrations, and use cases including card, ACH, recurring, and instant payments.
• Develop account plans, conduct business reviews, monitor account health, and identify adoption, retention, and growth opportunities.
• Coordinate Product, Technology, Operations, Support, Sales, Implementation, Marketing, and other teams to resolve issues and deliver a consistent client experience.
• Advocate for clients, manage escalations, communicate feedback, and support product enhancements, migrations, and new capabilities.

Requirements

• Bachelor’s degree in Business, Marketing, Finance, Technology, or a related field is preferred; equivalent relevant professional experience may be considered.
• Minimum of two years of relevant experience in account management, relationship management, financial services, payments, fintech, banking, credit unions, or another client-facing role.
• Demonstrated ability to develop and maintain strong B2B client relationships.
• Ability to learn and support payment products and services, explain product capabilities, identify use cases, and connect client needs with internal resources.
• Ability to translate technical or product information into clear business language for financial institution stakeholders.
• Strong written, verbal, presentation, executive communication, interpersonal, and relationship-building skills.
• Strong analytical, critical-thinking, and problem-solving capabilities, including identifying account risks and growth opportunities.
• Ability to coordinate across Product, Technology, Operations, Support, Sales, Implementation, and other functional teams.
• Strong organization, accountability, initiative, judgment, and follow-through while managing multiple client relationships, priorities, escalations, and commitments.
• Ability to work independently and collaboratively, with commitment to client success, high ethical standards, and applicable company and industry requirements.

Culture & Benefits

• Full-time position with a focus on work/life balance.
• Competitive overall compensation package and employee engagement and recognition programs.
• Healthcare coverage options, traditional and Roth 401(k) plans, and a wellness program.
• Career growth through continuing education, certifications, Leadership Academy, mentoring, and career enhancement opportunities.
• Substance-Free Workplace with pre-employment drug testing; tobacco users are not hired where allowed by law.