Operations Supervisor-Eligibility Unit

Location: Racine, WI, United States

Salary: USD 66,768 yearly

Company

hirify.global delivers workforce development services through career centers, community sites, and partner locations, helping job seekers and career changers advance in sustainable, high-growth industries.

What you will do

• Supervise Eligibility Specialists and Attendance Tracker/ECF scanner staff, assigning responsibilities and reviewing performance.
• Set operational goals, optimize processes, maximize productivity, and adapt service delivery as needed.
• Coordinate staff training and ensure W-2 Eligibility Unit services support contract outcomes and project goals.
• Oversee eligibility activities, including new-client participation assignments, CFD monitoring corrections, CWW worker action items, and required QA actions.
• Maintain tracking reports, standard operating procedures, and compliance with applicable welfare and workforce laws, regulations, and policies.
• Facilitate partner meetings and communication while reporting on program operations and contractual compliance.

Requirements

• Experience organizing, planning, and developing program operations at a supervisory level.
• Demonstrated ability to develop, coordinate, and implement W-2 Eligibility Unit services.
• Experience training, mentoring, and auditing team-member performance, including understanding QA audit outcomes and improvement actions.
• Excellent customer service, leadership, interpersonal, and human resource management skills.
• Related bachelor's degree from an accredited college or university, or equivalent experience.
• Knowledge of community resources and other state or federal programs.
• Computer literacy, including MS Word and Excel, and the ability to learn specialized databases and software systems.
• Ability to travel up to 20%.

Nice to have

• Bilingual language ability.

Culture & Benefits

• Full-time role focused on workforce development and community impact.
• Learning opportunities and networking programs.
• Commitment to equal employment opportunities and reasonable accommodations throughout the hiring process.