Senior CX/UX Researcher (Enterprise Software)

Location: Alphen aan den Rijn, Netherlands; hybrid work with 8 office days per month. Travel is required, including customer site visits and visits to company offices.

Company

hirify.global is an international technology-oriented company providing professional information, software, and services, with more than 20,000 colleagues worldwide.

What you will do

• Lead end-to-end qualitative and quantitative research for Enablon enterprise products, from problem framing and participant recruitment through analysis and recommendations.
• Conduct customer site visits, contextual interviews, observations, remote interviews, usability studies, and surveys to understand real work, operational constraints, and user needs.
• Use product telemetry, support data, and research evidence to analyze adoption, task completion, workflow friction, user-group differences, and outcomes after release.
• Translate findings into recommendations that guide product priorities, customer value, usability, adoption, and evidence-based trade-offs.
• Partner with Product, Design, Engineering, analytics, and customer-facing colleagues to establish continuous learning cycles, research systems, participant access, and feedback loops.
• Enable Product Managers, Designers, and Engineers to participate in research, develop practical research skills, and apply AI and other tools responsibly while maintaining confidentiality and rigor.

Requirements

• Degree in a relevant field or equivalent practical experience.
• At least five years of relevant research experience in a product or innovation environment, including independently leading studies.
• Professional proficiency in written and spoken English, including conducting research, facilitating discussions, and communicating findings clearly.
• Strong exploratory and evaluative research skills, including qualitative data collection, observation, interviews, and usability testing in person and remotely.
• Ability to translate research into recommendations that influence product decisions and customer or user outcomes.
• Experience working closely with Product, Design, and Engineering in iterative product development.
• Strong analytical and synthesis skills, including interpreting product telemetry and combining quantitative and qualitative evidence.
• Clear communication, facilitation, and stakeholder management skills, including helping colleagues develop research skills.
• Ability to work autonomously, prioritize research, and build trusted relationships across teams and with customers.

Nice to have

• Experience researching B2B or enterprise software, particularly in industrial, operational, or regulated environments.
• Experience with product analytics tools and defining instrumentation requirements with engineering or analytics colleagues.
• Experience researching products incorporating AI or advanced automation.
• Experience establishing continuous discovery practices across multiple product teams.
• Ability to quickly understand complex domains and the needs of different user groups.

Culture & Benefits

• Full-time employment in an inclusive company culture focused on attracting, developing, and retaining diverse talent.
• Hybrid work arrangement with 8 office days per month.
• Regular customer contact through site visits and remote research, with learning integrated into product work.
• Travel is part of the role, including occasional customer-site research and larger team meetings at company offices.

Hiring process

• Interviews must be completed without AI tools, AI-generated responses, external prompts, or third-party support; violations may lead to disqualification.
• Interviews include in-person participation, and applicants may be required to appear onsite at a hirify.global office.