Customer Research Advisor (UX Research)

Location: Remote in the US; candidates must reside in Chicago, Austin, or San Francisco. hirify.global cannot currently hire in Montana, Hawaii, Alaska, or Washington DC.

Salary: $75,000–$80,000 per year, plus bonus and equity.

Company

hirify.global provides a UX and experience research platform used by brands across finance, healthcare, consumer goods, technology, retail, and AI.

What you will do

• Train and educate clients on hirify.global features and functionalities.
• Recommend research designs and methodologies for client projects.
• Support research projects through planning, design, participant recruitment, fielding, analysis, and client engagement.
• Create training and educational materials and assist with client billing and administrative processes.
• Support research participants and help ensure useful, positive participation experiences.
• Share client feedback internally and collaborate with product, engineering, and sales teams to improve the platform and user experience.

Requirements

• BA/BS in design research, psychology, anthropology, sociology, market research, or a related field, or equivalent work experience.
• 1–4 years of professional, non-internship experience and 2–4 years of client-facing or similar experience.
• Strong client service, client relationship management, and client-facing experience.
• Ability to interpret client needs and meet or exceed expectations.
• Strong project and time management skills, including managing multiple projects and stakeholders simultaneously.
• Knowledge of and passion for user research, UX, and/or consumer research, with interest or experience in qualitative analysis.
• Friendly and professional communication skills; ability to work collaboratively and independently.
• Flexibility, eagerness to learn, technical curiosity, and interest in research and technology.
• Curiosity, empathy, organization, efficiency, and attention to detail.

Nice to have

• MA/MS in design research, psychology, anthropology, sociology, market research, or a related field.

Culture & Benefits

• Remote-first work environment with a remote work stipend.
• Flexible PTO and 15 company holidays.
• 12 weeks of paid parental leave and 401(k) matching.
• Benefits coverage for employees and dependents.
• Education stipend and a transparent, learning-focused work environment.
• Competitive compensation package with bonus and equity program.