Executive Technology & Service Enablement Associate (Microsoft 365)

Location: Baltimore, United States; 100% onsite at the Maple Lawn office. Domestic and international travel may be required.

Annual salary: $52,600–$82,400.

Company

hirify.global builds high-speed connectivity infrastructure and networking technology for the AI era.

What you will do

• Own executive and Executive Assistant technology support from engagement through resolution, including proactive communication and follow-through.
• Lead U.S. executive technology onboarding through readiness planning, setup, orientation, follow-up, and maintenance of repeatable standards.
• Deliver training and enablement for Executive Assistants and globally distributed stakeholders, driving adoption of Microsoft 365, Microsoft Teams, Microsoft Copilot, and workplace technology.
• Coordinate complex needs across collaboration, audiovisual services, devices, identity and access, End User Support, and other IT teams for executive meetings, events, and high-visibility engagements.
• Provide specialized technology service for the Maple Lawn office and identify recurring challenges for durable improvement.
• Maintain service guides, runbooks, training materials, request documentation, and system records while analyzing demand and service themes for reporting and continuous improvement.

Requirements

• Passion for technology, curiosity, and interest in emerging technologies.
• Experience delivering high-touch customer service or technology support in a fast-paced professional environment.
• Excellent verbal and written communication skills, sound judgment, discretion, initiative, follow-through, and composure during urgent or high-visibility situations.
• Working knowledge of Microsoft 365, Microsoft Teams, end-user devices, workplace technology, and enterprise collaboration tools.
• Ability to troubleshoot computer hardware, software, mobile device, connectivity, and meeting-room technology issues.
• Ability to coordinate across multiple IT teams, influence outcomes without authority, balance planned enablement, proactive readiness, urgent requests, and routine responsibilities, and maintain adaptability, collaboration, customer focus, coaching, feedback, professional growth, and service excellence.
• Ability to work 100% onsite at the Maple Lawn office and willingness and ability to travel domestically and internationally as business needs require.

Nice to have

• Experience supporting executives, Executive Assistants, or other high-touch customer groups.
• Knowledge of executive onboarding, technology adoption, training, or service enablement practices.
• Experience with Microsoft Copilot, audiovisual or meeting-room technology, identity and access processes, or enterprise mobility.
• Experience using ServiceNow or a comparable IT service management platform.
• Ability to create runbooks, service standards, training materials, or customer-facing guidance.
• Knowledge of networking fundamentals and enterprise support practices.

Culture & Benefits

• Full-time employment with flexibility and opportunities for development, meaningful work, and professional growth.
• Benefits include medical, dental, and vision plans; 401(k) with company matching; ESPP; EAP; paid holidays; paid sick leave; vacation time; and applicable family and other leave.
• Discretionary incentive bonus eligibility may apply to non-sales employees.
• Inclusive workplace committed to respect, diversity, equal opportunity, and accommodation for disabilities.