Junior Account Manager - UKI

Location: Barcelona, Spain; hybrid, with in-person work at a hub 3 days per week and residence within commuting distance required.

Company

hirify.global is a travel and spend management platform that automates travel bookings, expenses, invoice processing, and related administrative work for businesses.

What you will do

• Own and manage a portfolio of long-tail customers across the UKI market.
• Build relationships with stakeholders and decision-makers responsible for company travel programmes.
• Understand customer businesses, improve their experience, and support successful product adoption.
• Identify and secure upsell, cross-sell, and expansion opportunities while meeting quarterly growth targets.
• Use data and analytics to deliver business reviews, reports, and presentations.
• Identify recurring customer challenges, develop long-term solutions, and coordinate with internal teams.

Requirements

• Native or near-native English.
• Previous experience in Account Management, Customer Success, or another customer-facing commercial role.
• Strong communication, presentation, relationship-building, prioritisation, organisation, and time-management skills.
• Confidence engaging with stakeholders at different organisational levels.
• Commercial mindset with the ability to drive growth while maintaining high customer satisfaction.
• Analytical ability to translate data into actionable business insights and recommendations.
• Self-motivated, proactive, and comfortable managing a high-volume portfolio.

Nice to have

• Experience in SaaS, technology, or travel-tech environments.

Culture & Benefits

• IRL-first workplace with in-person collaboration 3 days per week.
• Competitive compensation, equity ownership, flexible compensation, vacation days, and public holidays.
• Private healthcare or gym allowance, life insurance, wellbeing support, and 17 weeks of paid parental leave.
• Up to 20 Work from Anywhere days per year, plus relocation support to company hubs.
• English, Spanish, and Catalan language lessons; 16 paid volunteering hours annually and a four-week paid sabbatical after 5 years.
• AI-enabled tools support account research, prioritisation, outreach, customer interactions, and information synthesis.

Hiring process

• Talent Acquisition Interview — 30 minutes, virtual.
• Hiring Manager Preliminary — 30 minutes, virtual; Assessment Interview — 60 minutes, virtual; Values Interview — 30 minutes, in person.
• Submit an updated portfolio and/or resume in English.