Associate Technical Support Representative (IT Support)

Location: Chicago, Illinois, United States; onsite support is required, with travel to other hirify.global locations in the Chicago area.

Salary: $55,717.50–$73,370.00 per year, with possible geographic premium, annual discretionary incentive, and equity awards.

Company

hirify.global designs and manufactures products focused on modern, sustainable, equitable, and functional environments.

What you will do

• Provide onsite hardware and software support at the primary Chicago-area location and remote technology support for associates.
• Respond to user requests by phone, email, chat, and in person.
• Diagnose and troubleshoot hardware, software, network, and other IT issues, including physical incidents on manufacturing floors and in offices.
• Configure, image, deploy, and install new PCs, hardware, software, and applications.
• Log and track incidents and service requests, prioritize and escalate issues, and collaborate with technology teams on complex problems.
• Guide end users and maintain accurate documentation of support procedures, activities, and solutions.

Requirements

• 1–2 years of technology support experience, ideally in a larger environment, or a bachelor’s degree.
• Knowledge of Microsoft Office products, Windows, macOS, enterprise software, and related hardware.
• Experience with manufacturing and warehouse technologies.
• Strong troubleshooting, communication, interpersonal, organizational, detail-oriented, and customer-service skills.
• Ability to communicate effectively with remote team members using Microsoft Teams and Outlook.
• Ability to work onsite in the Chicago area and travel to other hirify.global locations in the Chicago area.

Culture & Benefits

• Equal opportunity employment and an inclusive workplace for people with diverse backgrounds and abilities.
• Medical, prescription drug, dental, vision, health savings account, dependent day care savings account, life insurance, disability, and other insurance plans.
• Paid time off, including vacation and parental leave, holidays, and other associate perks.
• 401(k) and short- and long-term disability benefits.

Hiring process

• The position generally closes within 45 days and remains open for applications for at least 5 days.
• Applicants requiring reasonable accommodation during the application or interview process may contact hirify.global Talent Acquisition.
• The organization participates in E-Verify Employment Eligibility Verification.