Customer Success Manager (Dutch)

Location: Berlin, Germany

Company

A SaaS company providing a unified IT operations platform for endpoint management, patching, backup, and remote access to nearly 40,000 customers in 140+ countries.

What you will do

• Manage a defined portfolio of large and strategically important customers, building relationships from support agents to CxOs.
• Act as a trusted advisor and customer advocate, helping partners use the solution effectively and achieve their business objectives.
• Analyze product usage data, improve adoption, reduce churn, and guide customers through necessary improvements.
• Identify, qualify, and develop cross-sell and upsell opportunities as the single point of contact for assigned partners.
• Document activities, forecast opportunities, and communicate opportunity information accurately in Salesforce.
• Collaborate regularly with Sales, Marketing, Support, Product, and Professional Services.

Requirements

• Experienced Customer Success Manager who can own a strategic account portfolio and guide customers through the customer journey.
• Exceptional consultative communication, active listening, influencing, inspiring, objection-handling, and relationship-building skills.
• Ability to remain resilient and calm while managing customer issues and escalations.
• Fluent Dutch and English are required.
• Analytical mindset with the ability to identify root causes and develop solutions quickly.
• Strong customer focus, organization, prioritization, and accountability across multiple accounts.
• Ability to work collaboratively in an evolving, solution-focused environment.

Nice to have

• Experience in the SaaS, cloud, or IT industry.

Culture & Benefits

• Full-time position in an international and intercultural workforce.
• Lunch covered at the office three times per week.
• Access to a corporate benefits platform with discounts from various brands.
• Professional development through a training platform.
• Competitive compensation and an office located near Alexanderplatz with convenient transit access.
• Visa sponsorship is not available for this position.