Manager, Absence Operations

Location: Portland, Maine, USA; onsite role

Base salary: $75,500.00–$142,700.00 per year

Company

hirify.global is a Fortune 500 provider of employee benefits and service solutions, serving more than 39 million people worldwide with approximately 10,000 employees.

What you will do

• Lead and manage a team of absence and claim specialists, including hiring, performance management, retention, coaching, training, and development.
• Ensure accurate, timely, consistent absence services that meet service levels and goals for clients, claimants, and employees.
• Support complex strategic, transformational, and growth projects focused on operational excellence and customer experience.
• Lead operations-related escalations, client discussions, field partner interactions, and account de-escalation and resolution efforts.
• Monitor performance trends and reporting, conduct root-cause analysis, and provide solution-oriented recommendations to the Director.
• Implement productivity, quality, service, budget, and change-management improvements while maintaining partner relationships.

Requirements

• Bachelor's degree or equivalent experience required.
• 5+ years of technical absence management experience preferred.
• Prior experience leading a service-oriented team preferred.
• Possess or be willing to gain a solid understanding of all relevant products and services.
• Ability to drive performance, service, and productivity improvements; set direction, monitor results, build followership, and lead through change.
• Strong influencing, alignment-building, conflict-resolution, critical-thinking, and problem-solving skills.
• Solid understanding of key business metrics and trends.
• High integrity, sound judgment, and commitment to confidentiality.
• Excellent written and verbal communication skills.

Culture & Benefits

• Award-winning culture with inclusion and diversity as a priority.
• Flexible work environments and career advancement opportunities.
• Health, vision, dental, short-term disability, and long-term disability benefits.
• Generous paid time off, including paid volunteer time, plus mental health support.
• Performance-based incentive plans, tuition reimbursement, student loan repayment options, and a 401(k) plan with employer contributions.