Senior Operations Manager, Partner Management (Fintech)

Location: Onsite in Austin or San Antonio, USA; onsite presence required at least 5 days a week.

Base salary: $130,000–$208,000 USD annually, with potential bonuses, equity, and benefits for full-time employees.

Company

hirify.global is a financial technology company providing user-friendly banking services and tools that help members make financial progress.

What you will do

• Own performance governance for assigned partner and BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience.
• Lead daily, weekly, and monthly partner performance reviews with metrics, action plans, owners, timelines, and expected business impact.
• Identify performance gaps, align corrective actions with external partners, and ensure sustained accountability.
• Lead cross-functional initiatives covering process, technology, staffing models, site and channel strategy, change management, and post-launch measurement.
• Translate operational trends into root-cause insights, risk assessments, and executive-ready recommendations.
• Build hirify.global culture onsite through coaching expectations, hiring standards, recognition programs, and cultural-health measurement.

Requirements

• 10+ years of experience leading onsite customer experience operations, partner or vendor management, BPO operations, or a related operational leadership function.
• Experience ideally includes financial services or another highly regulated environment.
• Executive presence, sound business judgment, high ownership, autonomy, and the ability to influence senior stakeholders in ambiguous situations.
• Strong analytical skills, including trend identification, root-cause diagnosis, risk assessment, actionable recommendations, and partner-performance ownership.
• Demonstrated success challenging the status quo and redesigning a process, system, or operating model.
• Strong influence, relationship-building, communication, alignment, and accountability skills without direct authority.
• Proficiency with tools such as Claude, ChatGPT, Excel, Google Sheets/Slides, Looker, Jira, or similar tools.
• Onsite presence is required at least 5 days a week.
• Willingness to travel domestically and internationally as needed.

Culture & Benefits

• Entrepreneurial, ownership-oriented culture focused on member obsession, financial progress, integrity, diverse perspectives, and honest feedback.
• Full-time employees receive health, financial, wellbeing, commuter, backup care, vacation, and paid time-off benefits.
• Paid parental leave of up to 22 weeks for birthing parents and 12 weeks for non-birthing parents, plus family planning reimbursement.
• Annual wellness stipend and paid time to support local community organizations.
• In-office work policy generally includes four office days and Fridays from home for employees near an office; this role separately requires onsite presence at least 5 days a week.