Customer Success Manager, Growth, EMEA (AI Ecommerce)

Location: Remote — UK

Company

hirify.global provides an AI operating system for modern commerce, combining business data, measurement, attribution, automation, and LLM-powered decision execution for more than 65,000 eCommerce brands.

What you will do

• Own a high-volume portfolio of customer onboardings from kickoff through nurture and ongoing success.
• Map customer technology stacks, stakeholders, and goals, then configure and validate platform integrations and tracking.
• Guide Shopify Pixel installation, GTM-based implementations, UTM parameters, dynamic tokens, and paid-channel attribution.
• Connect and troubleshoot Meta, Google Ads, TikTok, Klaviyo, Google Sheets, and Slack integrations.
• Explain dashboards, Custom Metrics, and attribution models while managing pipelines and milestones in HubSpot.
• Drive retention and expansion by monitoring health, addressing churn risks, supporting renewals, identifying upsell opportunities, and improving customer playbooks.

Requirements

• Experience supporting customers in eCommerce or marketing technology, ideally in a SaaS environment.
• Comfort with technical platform setup and configuration, including learning systems thoroughly and guiding customers through them.
• Prior high-volume customer success, customer support, or SDR experience managing a large book of accounts.
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear guidance.
• Strong organization and the ability to manage multiple onboardings in a fast-moving, process-driven environment.
• Ownership, proactive follow-up, service orientation, and comfort with negotiation and renewal conversations.
• Ability to work collaboratively and adapt as the product and processes evolve.

Nice to have

• Familiarity with Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, and UTM tracking.

Culture & Benefits

• Remote role for candidates in the UK.
• Fast-paced, largely automated environment using shared inboxes, live chat, and office hours.
• Collaborative work with Sales and Support on customer outcomes and technical escalations.
• Opportunity to contribute to customer experience improvements, playbooks, and quarterly process development.

Hiring process

• Referred candidates must have their application submitted through hirify.global's referral system for the referral to be official.