Senior Service Designer

Location: Hybrid in London, United Kingdom. Candidates must demonstrate a pre-existing right to work and travel within the UK. Documentary evidence is required; SC clearance, vetting, references, occupational health checks, and potentially a DBS check may be required.

Salary: £46,000–£65,000 per year, subject to location and experience.

Company

NEC Software Solutions and NEC Digital Studio develop software, tools, systems, and services for public services, governments, hospitals, police forces, housing providers, charities, and other organisations.

What you will do

• Create end-to-end, evidence-based service designs that are inclusive, accessible, and planet-friendly.
• Lead multidisciplinary teams and clients through complex service design and transformation projects.
• Support and line-manage service designers, including appraisals and professional development.
• Define and improve collaborative design practices, including inclusive and sustainable design approaches.
• Support new business by identifying client opportunities and contributing to proposals and pitches.
• Work with user researchers, interaction and content designers, developers, and other digital specialists.

Requirements

• Relevant degree or professional experience in Service Design.
• Significant experience delivering service design projects.
• Experience scoping, planning, and conducting research; synthesising findings into actionable insights.
• Experience with systems thinking, strategy, service mapping, scenario analysis, and strategic recommendations.
• Ability to lead user-centred journeys and experiences that are desirable for users, feasible to implement, and aligned with client strategy.
• Ability to bridge design and delivery by collaborating with design, product, and technical stakeholders and translating needs into clear requirements.
• Experience leading workshops, facilitating collaboration, communicating visually and in writing, and presenting to clients and stakeholders.
• Experience scoping, designing, building, and testing online and offline prototypes.
• Strong stakeholder management, negotiation, project management, autonomy, and ability to manage complexity and ambiguity.

Nice to have

• Experience working in the health or pharmaceutical sectors.

Culture & Benefits

• Work collaboratively with clients, including embedded project work, and participate in weekly Service Design meet-ups.
• Support from senior Service Design colleagues with wellbeing, goals, objectives, feedback, and professional growth.
• Private medical cover, flexible benefits, and 25 days of paid holiday with the option to buy or sell leave.
• Group pension contributions of up to 8.5% and life assurance cover of four times basic salary.
• Free access to LinkedIn Learning with more than 15,000 courses.
• Equal-opportunity and accessibility-focused working environment.

Hiring process

• Submit a CV, a cover letter explaining suitability and motivation for joining NECD, and a portfolio.
• Keep the cover letter to approximately 1,000 words.
• Offers are subject to satisfactory vetting, references, occupational health checks, and any required security or DBS checks.