Service Designer (EV Charging)

Location: Hybrid, with 1–2 days per week in the London office. Must have the legal right to work in the UK. Work abroad is permitted for up to 20 days per year.

Salary: £60,000–£70,000 per year.

Company

hirify.global is a UK EV charging provider building connected charging infrastructure and smart energy solutions for homes, workplaces and public spaces.

What you will do

• Design end-to-end EV charging services using service blueprints, journey maps and personas.
• Map customer-facing and operational ecosystems spanning installers, back-office tools, charger hardware, software and data.
• Research the needs, behaviours and pain points of drivers, fleet managers, depot operators, installers and internal teams.
• Ideate, prototype and test service concepts, iterating from research and customer insight.
• Facilitate workshops and collaborate with product managers, engineers, designers and operations colleagues.
• Measure service performance, identify improvement opportunities and help strengthen service design practices across Pod.

Requirements

• Around 2–4 years of service design experience, or related design experience with a strong focus on end-to-end services.
• Experience in EV charging, fleet or depot operations, or a closely related environment such as energy, mobility or logistics.
• Experience designing complex technology-led services involving hardware, software, data and operations.
• Understanding of back-office systems, operational processes, field teams, partner handoffs and service constraints.
• A portfolio demonstrating the process from research and insight through concepts, testing and improved solutions.
• Practical experience with Miro and prototyping tools.
• Strong facilitation, communication, stakeholder management, ownership and curiosity.
• Customer-centred thinking balanced with commercial, operational and technical realities.
• Collaborative, proactive approach and interest in emerging design approaches and tools, including AI for research, design and prototyping workflows.

Nice to have

• Experience designing D2C, B2B SaaS or B2B2C services.
• Knowledge of fleet charging, depot energy management or workplace charging.
• Understanding of smart charging, energy tariffs or grid flexibility.
• Experience working within a value stream, product squad or similar cross-functional delivery model.

Culture & Benefits

• Flexible hybrid working model with 25 days of holiday plus Bank Holidays.
• Up to 20 days per year working abroad.
• Parental and family leave, pension with a 4.5% matched contribution, life insurance up to four times annual salary and private wellbeing support.
• Podpoint charger, discounted energy tariffs, family and friend discounts, eyecare scheme, virtual GP and employee assistance programme.
• Discounted gym memberships, Cycle2Work scheme and free mortgage advice.
• Supportive, inclusive environment focused on collaboration, care and ambition.

Hiring process

• Submit an application demonstrating relevant service design experience and portfolio work.