Order Management Specialist (iGaming)

Location: Chadderton, United Kingdom; hybrid workplace

Company

Light & Wonder develops gaming technology, products, and content for land-based casinos and gaming operators.

What you will do

• Support Sales and customers throughout the order journey from initial quote through production, shipping, and delivery.
• Prepare and coordinate quotes, contracts, amendments, shipping documents, configuration sheets, and conversion request forms.
• Check order documentation, release orders into production, track milestones, and resolve or escalate risks to customer timelines.
• Maintain contract, sales-order, pipeline, customer-site, and install-base records, including machine-movement tracking in Smartsheet.
• Work with Sales, Compliance, Finance, Legal, Production, Shipping, and Field Service to resolve issues, support billing, and monitor compliance and payment status.
• Coordinate new customer venues and sites through operational readiness, communicate with customers, support audits, and improve order-management processes.

Requirements

• Excellent attention to detail when handling orders, contracts, and customer documentation.
• Strong communication and stakeholder-management skills, with confidence working across teams and functions.
• Proactive, practical problem-solving approach.
• Experience coordinating projects, orders, or processes involving multiple stakeholders.
• Ability to track progress and present information clearly.
• Confidence using Microsoft Office and working with business systems and data.
• Customer-focused mindset and understanding of professional customer communication.
• Continuous-improvement mindset and curiosity to challenge existing processes.
• Background in order management, sales operations, commercial coordination, or project coordination.

Nice to have

• Familiarity with contracts, shipping, logistics, or production processes.
• Experience with Excel, Tableau, or Smartsheet.
• Knowledge of ERP systems such as Oracle.
• Experience across Compliance, Finance, Legal, Operations, or Supply Chain.

Culture & Benefits

• Values include boldness, integrity, continuous improvement, diverse perspectives, and teamwork.
• Annual performance bonus, 25 days’ holiday plus bank holidays, and paid leave for charitable projects and personal celebrations.
• Half Day for Health, wellbeing platform, Remote GP access, Private Medical Insurance, EAP, and optional dental and travel insurance.
• Up to 8% employer pension contributions and a reward platform with lifestyle discounts and cashback.
• Collaborative studio culture with regular social events, team nights out, and board-game evenings.
• Visa sponsorship is unavailable; applicants requiring sponsorship now or in the future cannot progress.