Associate II, Client Contact (Fintech)

Location: PHL MANI 2305, Philippines

Company

hirify.global is a Fortune 500 financial technology company providing solutions for banking, capital markets, retail, corporate, and other financial services clients.

What you will do

• Receive payroll information by phone from assigned customers and support customers using the web-based product.
• Use diagnostic skills and internal tools to identify root causes of customer issues and develop appropriate solutions.
• Coordinate open incidents and follow up until customer issues are resolved promptly.
• Build customer confidence through professional telephone communication, active listening, and proper telephone etiquette.
• Maintain proficiency in current products and awareness of payroll and human resources industry developments.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong technical aptitude, communication, and customer service skills.
• PC experience and demonstrated problem-solving ability.
• Ability to manage multiple projects.
• At least 1 year of service or call center experience.
• Experience in payroll, human resources or HRIS, benefits, phone support for proprietary software applications, or customer service.
• 1–2 years of experience supporting HR or payroll products is preferred.
• FPC or CPP certification, or a desire to obtain certification within 12 months, is preferred.

Culture & Benefits

• Full-time position with a broad range of responsibilities and career opportunities.
• Professional education and personal development opportunities.
• Competitive salary and benefits.
• Career development tools, resources, and opportunities.