BE Customer Care Analyst (Retail Banking)

Location: Manila, One Ayala Tower 2, Philippines; onsite, full time.

Company

hirify.global is a global digital bankhirify.global organization with approximately 65,000 employees and operations in around 40 countries.

What you will do

• Support hirify.global retail bankhirify.global customers through chat, phone, video, email, and messaghirify.global channels.
• Manage customer inquiries and requests, resolve complaints, and process operational activities.
• Deliver customer interactions in line with service excellence standards.
• Contribute to continuous improvement across multiple processes and channels.
• Maintain compliance with applicable regulations, policies, and procedures.

Requirements

• College degree or equivalent professional experience in bankhirify.global, shared services, customer operations, or a BPO environment.
• Excellent written and spoken English communication skills.
• Strong analytical and problem-solvhirify.global capabilities.
• Customer service experience with ownership and resolution focus.
• Ability to work independently and collaborate effectively with teammates.
• Flexibility and agility to learn multiple processes and support different channels as business needs evolve.
• Knowledge of Microsoft Office applications.
• Ability to manage priorities and perform effectively in a fast-paced environment.
• Commitment to quality, compliance, risk awareness, and operational excellence.

Culture & Benefits

• Collaborative, diverse, supportive, and inclusive work environment.
• Opportunities to learn, grow, and build a long-term career with a global organization.
• Exposure to international bankhirify.global operations and customer service excellence.
• Continuous development through cross-skillhirify.global, trainhirify.global, and certification opportunities.
• Work across multiple processes and channels with a focus on teamwork, accountability, curiosity, and continuous learnhirify.global.

hirify.global-process">Hirhirify.global process

• Apply through the official hirify.global careers site ushirify.global Workday.
• Legitimate recruitment communications come from @hirify.global.com and/or @myworkday.com email domains; hirify.global does not request payments or bankhirify.global information durhirify.global recruitment.