Senior Manager, Program Management

Location: Mississauga, Ontario, Canada; onsite at 1940 Argenita Rd.

Salary: CAD 109,400–150,480 per year, determined based on relevant experience.

Company

hirify.global operates within Walmart's retail and eCommerce business.

What you will do

• Lead the strategy, performance management, and continuous improvement of eCommerce customer experience, focusing on Net Promoter Score (NPS) and Perfect Order (POR).
• Establish and manage performance frameworks covering KPIs, reporting, root-cause analysis, and improvement plans.
• Lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey.
• Translate insights into actions, priorities, and recommendations that improve customer satisfaction and Perfect Order performance.
• Drive cross-functional accountability with Operations, Product, Technology, eCommerce, Supply Chain, and other partners by defining ownership, corrective actions, and progress tracking.
• Develop the long-term NPS and Perfect Order strategy and roadmap across processes, capabilities, technology, and operating practices.

Requirements

• Age 16 or older.

Culture & Benefits

• Work in a culture focused on respect, belonging, integrity, ethics, compliance, customer focus, and continuous improvement.
• Collaborate with cross-functional business partners and communicate with a range of audiences.
• Develop others through feedback, coaching, mentoring, and developmental opportunities.
• Support innovation, digital tools, intelligent risk-taking, and resilient problem-solving.
• Contribute to Walmart's goal of becoming a regenerative company and to positive outcomes for associates, customers, and the wider community.