Customer Success Lead (AI)

Location: San Francisco, United States; on-site

Base salary: $110,000–$170,000 per year; stock options may be offered in addition.

Company

hirify.global’s Deploy division provides intelligence infrastructure, optimized model inference, and proprietary AI models for content safety, deepfake detection, sponsorship intelligence, and IP and publicity protection.

What you will do

• Own post-sales relationships with key enterprise customers through ongoing communication, monthly check-ins, and quarterly business reviews.
• Define success metrics, KPIs, and adoption strategies with customers, and track progress toward their goals.
• Lead customer onboarding and implementation to deliver measurable business value from Deploy’s AI solutions.
• Resolve urgent technical support issues, communicate proactively with stakeholders, and monitor usage, adoption, engagement, risks, and retention.
• Represent customer feedback internally and collaborate with Sales, Product, Engineering, and Operations to improve products, drive expansion, and create Customer Success playbooks and procedures.
• Follow data maintenance and information asset protection policies, and report suspected security or policy violations.

Requirements

• Bachelor’s degree in mathematics, engineering, or a related technical field.
• 3+ years of experience in a client-facing role working with enterprise accounts and stakeholder management.
• Professional experience in Customer Success, Technical Account Management, or professional services within a SaaS technology company.
• Proven track record of managing enterprise relationships and driving adoption or renewals.
• Strong technical acumen with the ability to understand APIs, data workflows, and integrations.
• Excellent verbal and written communication skills, exceptional attention to detail, and experience engaging business and technical audiences.
• Ability to manage multiple priorities in a fast-paced environment.

Culture & Benefits

• Opportunity to contribute to a fast-growing AI startup in San Francisco.
• Steep learning curve and direct, noticeable impact on company development.
• Stock options may be offered in addition to base salary.
• Work with a company of more than 250 employees across offices in San Francisco, Seattle, New York, and Delhi.