Implementation Manager (AI)

Location: Remote within the United States, depending on state of residence, or San Francisco with an office-centric hybrid schedule. In-office days are Monday, Tuesday, and Thursday; most employees may work from home on Wednesdays, while Fridays depend on the role and team.

Base salary: $147,000–$167,000 per year, plus potential equity, sales incentive pay for most sales roles, and benefits.

Company

Asana is a platform for human and AI collaboration used by teams worldwide to achieve important goals.

What you will do

• Lead structured onboarding engagements for enterprise customers, aligning stakeholders on platform setup, workflow priorities, and success metrics.
• Assess workflow complexity and identify high-impact opportunities for Asana AI.
• Guide customers through process mapping, hands-on workflow configuration, user acceptance testing, enablement, and workflow launches.
• Coordinate workflow owners, IT, business stakeholders, end users, account teams, and internal partners across time-bound delivery milestones.
• Develop implementation plans, deployment roadmaps, and documentation for scaling AI usage, optimizing adoption, and expanding use cases.
• Monitor workflow performance, address user pain points, identify expansion opportunities, represent customer feedback internally, and build repeatable delivery frameworks.

Requirements

• Curiosity about AI tools and emerging technologies, with willingness to learn and use them to improve productivity, collaboration, or decision-making.
• Proven experience in customer-facing implementation or consulting roles, guiding structured onboarding or technical platform deployments in SaaS or enterprise consulting environments.
• Strong understanding of generative AI and platform technologies, including AI workflow design, agent orchestration, enterprise platforms, and data governance.
• Ability to guide teams through AI change management and user adoption challenges with empathy and confidence-building.
• Experience managing complex, concurrent enterprise projects and workstreams while holding internal and customer stakeholders accountable for milestones and deliverables.
• Customer-centric experience facilitating discovery sessions and translating customer feedback into actionable configuration decisions.
• Ability to navigate ambiguity, make sound decisions with incomplete information, and create momentum in dynamic environments.
• Clear, structured communication skills for audiences ranging from executive sponsors to front-line end users.
• Experience aligning cross-functional partners including sales, customer success, product, and IT to ensure seamless project delivery.

Culture & Benefits

• Inclusive environment supporting varied backgrounds, perspectives, and skills.
• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family-building benefits and long-term savings or retirement plans.
• In-office culinary options accommodating dietary preferences.
• Office-centric culture with hybrid work options; benefits vary by role, country, and local regulations.