Voice / Telephony Engineer (VoIP)

Location: Kuala Lumpur, Malaysia; hybrid work model with 2 days working from home

Company

hirify.global is a multi-asset broker providing trading tools, platforms, and services to traders worldwide.

What you will do

• Manage and maintain cloud-based telephony platforms for reliable service availability and performance.
• Handle user onboarding, offboarding, account provisioning, and access management.
• Configure phone numbers, extensions, call routing, IVR menus, queues, and related telephony features.
• Troubleshoot dropped calls, poor audio quality, one-way audio, failed connections, and routing issues.
• Coordinate technical support tickets and escalations with telephony providers on provisioning, regional connectivity, service changes, and incidents.
• Monitor call quality and service performance while maintaining configuration and operational documentation in collaboration with Network, Security, IT Support, and business teams.

Requirements

• Minimum of 3 years of relevant experience in a similar role.
• Experience administering and supporting PBX, cloud-based telephony, VoIP, or contact center platforms.
• Understanding of call routing, number management, IVR, queues, and user provisioning.
• Strong troubleshooting skills for voice quality, connectivity, and call routing, with knowledge of TCP/IP, DNS, NAT, and firewalls.
• Experience coordinating with telecommunications providers, managing support cases, and handling technical escalations.
• Applicants must be eligible or have legal authorization to work in Malaysia.
• Resumes must be submitted in English.

Nice to have

• Hands-on experience with cloud telephony, contact center platforms, and voice network engineering, including SIP, RTP, RTCP, and VoIP.
• Knowledge of SIP trunks, registration, session management, call signaling, SBCs, PBX systems, and SIP gateways.
• Experience troubleshooting VoIP traffic using Wireshark, SIP traces, and packet captures.
• Understanding of voice codecs, QoS, jitter, latency, packet loss, and their impact on call quality.
• Experience with PSTN connectivity, DID provisioning, international numbering, and carrier routing.
• Familiarity with AWS S3, SQS, APIs, Python, scripting, and automation for telephony administration and reporting.

Culture & Benefits

• Hybrid work model with 2 days working from home.
• Comprehensive health insurance from day one.
• 21 days of annual leave and birthday leave.
• Referral bonus program.
• Visa sponsorship and relocation assistance if applicable.